Discover a Career with Courtyard Statesville Mooresville Lake Norma

Discover a Career with Courtyard Statesville Mooresville Lake Norma
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Restaurant Server/Bartender/Cook

Position Summary

The restaurant server works under the direction of the Food & Beverage Director. His or her primary responsibilities include selling and serving food and drinks in a professional manner and providing exceptional service to guests.

Primary Responsibilities

  • Serve 3 – 4 tables, as determined by management.

  • Complete knowledge of hotel’s food and beverage preparation.

  • Able to use a computer to ring orders on a check.

  • Able to interact with guests in a friendly/fast manner.

  • Able to accept different types of payment and make change.

  • Maintain specific side-work and ensure the total cleanliness and smooth operation of the restaurant.

  • Clear and reset tables.

  • Check identification of guests to ensure they are of legal age to consume alcoholic beverages. Refuse to serve beverages in a polite manner to guests who are not of legal age.

  • If consuming alcoholic beverages, observe guests behavior, and monitor alcoholic consumption.

  • Treat all guests in a manner to ensure their complete satisfaction. Always strive to exceed guests’ expectations.

  • Report to work in a neat and clean uniform. Well-groomed hair and personal hygiene are essential.

  • Other duties as assigned

    Bartender Duties
    • Check identification of customers in order to verify age requirements for purchase of alcohol
    • Balance cash receipts
    • Attempt to limit problem and liability related to customer’s excessive drinking by taking steps such as persuading customers to stop drinking, or ordering transportation for intoxicated patrons
    • Clean glasses, utensils, and bar equipment
    • Take beverage orders from serving staff or directly from patrons
    • Mix, garnish and serve alcoholic and non-alcoholic drinks for patrons
    • Serve snacks or food items to customers seated at the bar
    • Arrange bottles and glasses to make attractive displays
    • Order or requisition liquors and supplies
    • Answers inquiries pertaining to hotel services; gives entertainment suggestions and travel directions
    • Welcome guests and respond to requests in a prompt and professional manner
    • Check the working condition of equipment and report to supervisor all unsafe or malfunctioning equipment
    • Knows all safety and emergency procedures
    • Communicates with the previous and following shift
    • Ensures compliance with energy conservation and job safety requirements
    • Proactively maintain assigned areas and equipment
    • Ensure efficient completion of daily assignments in a timely manner
    • Report all safety concerns to management
    • Attend and participate in all mandatory trainings and meetings
    • Flexible with schedule and assignments
    • Maintain effective performance under pressure
    • May perform other similar duties as requested by supervisor

  • Requirements:

    • NC Bartender’s License
    • Excellent customer service skills
    • Ability to work independently and with others
    • Excellent communication skills
    • Ability to give and follow verbal and written instructions
    • Attention to detail
    • Ability to multi task
    • Displays good initiatiPosition Summary:

    Cook Duties

  • Responsible for preparing and/or directing the preparation of food to be served complying with all applicable sanitation, health, and personal hygiene standards and following established food production programs and procedures.
  • Primary Responsibilities:
  • Prepare or direct preparation of food served using established production procedures and systems.
  • Determine amount and type of food and supplies required using production systems.
  • Ensure availability of supplies and food or approved substitutions in adequate time for preparation.
  • Set steam table; serve or ensure proper serving of food for tray line or dining room.
  • Comply with established sanitation standards, personal hygiene, and health standards. Observe proper food preparation and handling techniques.
  • Store food properly and safely, marking date and item.
  • Report necessary equipment repair and maintenance to supervisor.
  • Correctly prepare all food served following standard recipes and special diet orders.
  • Plan food production to coordinate with meal serving hours so that excellence, quality, temperature, and appearance of food is preserved.
  • Apportion food for serving.
  • Maintain daily production records.
  • Keep work area neat and clean at all times; clean and maintain equipment used in food preparation.
  • Complete food temperature checks before service.
  • Other duties as assigned
  • Education/Experience
  • A high school diploma or equivalent preferred
  • Culinary school 2-4 year degree or foreign equivalency preferred
  • Prior experience in related food service positions required
  • Physical Requirements
  • Standing for long periods of time
  • Work around hot burners, fryers, grills, and open flames
  • Use hands to handle, control, or feel objects, tools, or controls
  • See differences between colors, shades, and brightness
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functionsve


Education/Experience

  • High school diploma or GED preferred

  • Minimum of 6 months server experience preferred

  • Experience in hospitality preferred

  • Possess basic math skills and cash-handling

  • Licenses, certifications - applicable health and/or alcohol compliance card or ability to obtain as needed.

Physical Requirements

  • Walking and standing throughout shift

  • Frequent walking with some standing at times
  • Frequently lifts/carries up to 25 lbs
  • Able to reach hands and arms in any direction and kneel and stoop repeatedly
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

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