Discover a Career with Courtyard Statesville Mooresville Lake Norma

Position Summary

The restaurant server works under the direction of the Food & Beverage Director. His or her primary responsibilities include selling and serving food and drinks in a professional manner and providing exceptional service to guests.

Primary Responsibilities

• Serve 3 – 4 tables, as determined by management.

• Complete knowledge of hotel’s food and beverage preparation.

• Able to use a computer to ring orders on a check.

• Able to interact with guests in a friendly/fast manner.

• Able to accept different types of payment and make change.

• Maintain specific side-work and ensure the total cleanliness and smooth operation of the restaurant.

• Clear and reset tables.

• Check identification of guests to ensure they are of legal age to consume alcoholic beverages. Refuse to serve beverages in a polite manner to guests who are not of legal age.

• If consuming alcoholic beverages, observe guests behavior, and monitor alcoholic consumption.

• Treat all guests in a manner to ensure their complete satisfaction. Always strive to exceed guests’ expectations.

• Report to work in a neat and clean uniform. Well-groomed hair and personal hygiene are essential.

• Other duties as assigned

  Bartender Duties
  • Check identification of customers in order to verify age requirements for purchase of alcohol
  • Balance cash receipts
  • Attempt to limit problem and liability related to customer’s excessive drinking by taking steps such as persuading customers to stop drinking, or ordering transportation for intoxicated patrons
  • Clean glasses, utensils, and bar equipment
  • Take beverage orders from serving staff or directly from patrons
  • Mix, garnish and serve alcoholic and non-alcoholic drinks for patrons
  • Serve snacks or food items to customers seated at the bar
  • Arrange bottles and glasses to make attractive displays
  • Order or requisition liquors and supplies
  • Answers inquiries pertaining to hotel services; gives entertainment suggestions and travel directions
  • Welcome guests and respond to requests in a prompt and professional manner
  • Check the working condition of equipment and report to supervisor all unsafe or malfunctioning equipment
  • Knows all safety and emergency procedures
  • Communicates with the previous and following shift
  • Ensures compliance with energy conservation and job safety requirements
  • Proactively maintain assigned areas and equipment
  • Ensure efficient completion of daily assignments in a timely manner
  • Report all safety concerns to management
  • Attend and participate in all mandatory trainings and meetings
  • Flexible with schedule and assignments
  • Maintain effective performance under pressure
  • May perform other similar duties as requested by supervisor

• Requirements:

  • NC Bartender’s License
  • Excellent customer service skills
  • Ability to work independently and with others
  • Excellent communication skills
  • Ability to give and follow verbal and written instructions
  • Attention to detail
  • Ability to multi task
  • Displays good initiatiPosition Summary:

  Cook Duties

• Responsible for preparing and/or directing the preparation of food to be served complying with all applicable sanitation, health, and personal hygiene standards and following established food production programs and procedures.
• Primary Responsibilities:
• Prepare or direct preparation of food served using established production procedures and systems.
• Determine amount and type of food and supplies required using production systems.
• Ensure availability of supplies and food or approved substitutions in adequate time for preparation.
• Set steam table; serve or ensure proper serving of food for tray line or dining room.
• Comply with established sanitation standards, personal hygiene, and health standards. Observe proper food preparation and handling techniques.
• Store food properly and safely, marking date and item.
• Report necessary equipment repair and maintenance to supervisor.
• Correctly prepare all food served following standard recipes and special diet orders.
• Plan food production to coordinate with meal serving hours so that excellence, quality, temperature, and appearance of food is preserved.
• Apportion food for serving.
• Maintain daily production records.
• Keep work area neat and clean at all times; clean and maintain equipment used in food preparation.
• Complete food temperature checks before service.
• Other duties as assigned
• Education/Experience
• A high school diploma or equivalent preferred
• Culinary school 2-4 year degree or foreign equivalency preferred
• Prior experience in related food service positions required
• Physical Requirements
• Standing for long periods of time
• Work around hot burners, fryers, grills, and open flames
• Use hands to handle, control, or feel objects, tools, or controls
• See differences between colors, shades, and brightness
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functionsve

• 
  

Education/Experience

• High school diploma or GED preferred

• Minimum of 6 months server experience preferred

• Experience in hospitality preferred

• Possess basic math skills and cash-handling

• Licenses, certifications - applicable health and/or alcohol compliance card or ability to obtain as needed.
  

Physical Requirements

• Walking and standing throughout shift

• Frequent walking with some standing at times
• Frequently lifts/carries up to 25 lbs
• Able to reach hands and arms in any direction and kneel and stoop repeatedly
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions